How we handle your information
This page says what information we hold when you order a review, or when we look at your firm's public website, what we do with it, and who sees it.
What we collect when you order
Your firm's name, FSP number and website; your name and email address; the documents you send us; what you tell us on your page (which documents you don't have, any note, and your answers to any questions we ask); and the report we write for you. If you choose a password for your page, we keep only a scrambled form of it that can't be read back. If you pay by card, the payment is taken by Stripe – we never see or keep your card number.
Why
To carry out the review you ordered, to write your report, and to contact you about it. If we ask you about a professional development plan, a training plan or file reviews, your answers are not part of the review: we use them to tell you what else we could help with.
Who sees it
Our own staff, and the AI services that read your website and documents for the review. Those services are run by other companies and may handle the text outside New Zealand. Email addresses and phone numbers are taken out of your documents before the AI services read them. Names are not taken out, so we ask you to black out your clients' names and details before you send a document. Our email service delivers our emails to you.
Who doesn't
We don't sell your information, publish it, or share your documents or your report with any other firm or website.
Where it is kept
In a private database and file store in Sydney, Australia. Your documents and report can be reached only through your own private link or login, and by our staff.
How long we keep it
We keep your documents, your report and our record of the review for 24 months, so that we can run the review again and show you what has changed. Nothing is removed automatically. You can ask us to remove your documents sooner – email us.
If your firm was pointed out to us
Riverhorse's own services for advisers, such as Find a Mortgage Broker, and other businesses that deal with advisers sometimes point out a firm whose public website looks out of line. Find a Mortgage Broker is run by Riverhorse Technologies Limited, the same company as Riverhorse Compliance. We are given the firm's name, FSP number and website and what was noticed, and sometimes an adviser's name or a contact person's name, email address and phone number. We then run our own check of the firm's public website only – AI services read the public website for that check, as they do for a review – and one of our staff may look the firm up on the public Financial Service Providers Register. We tell whoever pointed the firm out only a short outcome: confirmed, not confirmed or needs a person to look, with a short note. They never see your documents or your report.
If we wrote to you and you hadn't ordered
We write to a firm only when our own check of its public website found something and one of our staff confirmed it. We use a business email address published for the firm and record where we found it. We hold your firm's name, FSP number and website, that email address, what we noticed on your public website, anything recorded from the public register, and what was pointed out to us, if anyone did. Every email has an unsubscribe link. If you unsubscribe we keep that address on a do-not-email list, so that Riverhorse Compliance never writes to it again, and we stop writing to your firm. This covers Riverhorse Compliance's emails only – it doesn't change emails from other Riverhorse businesses.
This website
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Your rights
You can ask for a copy of the information we hold about you, ask us to correct it, or ask us to remove your documents. Email us and we will reply. You can also complain to the Privacy Commissioner (privacy.org.nz).
Questions? Email info@riverhorse.io.
Riverhorse Compliance is a division of Riverhorse Technologies Limited, Soho Office Suites, 142 Hurstmere Road, Takapuna, Auckland 0622. Version 0.3 – 15 November 2026